Psst..wanna register a domain?
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| 2.2/5.0 (5 votes total) |
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Michael Bloch April 10, 2004
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Found a cheap
domain name registrar? It may cost a lot more than you think......
Earlier today I
attempted to change the Nameserver settings on a domain for a client. They had
registered the name a few months ago and were relatively new to the WWW at the
time. It was a .com name, which you can currently register for around
$US10-$US15 per year. The better companies also throw in heaps of freebies, such
as free URL redirection and excellent control centres for administration. Even
though they may charge low prices, some of these organisation's customer service
is second to none.
On entering this UK
registrar's site, for what I thought to be a 2 minute job to change 2 lines in
the account details; I was greeted by the obligatory "We're number 1" type
statement. I was intrigued by the fact that they only charged as little as
US$.36 for Domain registration per year. Bargain!... or was it?
On accessing my
clients account, I found that the relatively simple process of changing
Nameservers (which is usually free), was going to cost them. And it wasn't
cheap, approximately $US3.00 per month - but there was a discount for 2
years.
To get a simple URL
forwarding option, once again a free service with many registrars, was going to
cost around $US2.00 per month.
I couldn't believe
it, I must have read it wrong... hang on, I'll try the "help" button.....
reading, reading, reading....nope - that was the price! OK, there still must be
some mistake - I know, I'll try emailing them. Hmmm.... wow, lots of pages to go
through to get to the form. They all encouraged me to look elsewhere on the
site for the answers.
At the end of
rather confusing navigation I found that I could send an email via the feedback
form. And they only reviewed them once a month. The company stated that there
was no point in sending an email to their "support" address, because security
reasons would not allow them to answer it (??). The "Wizards" that I used to
gain access to the promised contact forms only seemed to lead to FAQs, but after
much searching I located the proper pages. They stated that they would not
respond to any question where the answer was in the FAQs. A customer could be
left hanging for days waiting for a response. We aren't all web masters and
designers, and a gentle "ahem, the information you are looking for is on this
page" would not hurt. I found the FAQs and billing details very
confusing.
A telephone support
number? - none. While quite a few companies do not offer phone support these
days, they have excellent email communications. It is quicker and cheaper for me
to email my hosting service than to use the telephone - no being put on hold,
just action. They follow up with a personal note - it's a great
system.
Faxing - only under
strict conditions
In person
appointments - noooooooooooooooooo!
It took 60 minutes
and 20mg of Valium to calm me down after my experience on that site. I exited
the account with my brain a mish mash of hyperlinks and complex mathematical
formulae. I am now left with the task of trying to explain to my clients, who
are already wearing the battle wounds of learning the Internet, what had
actually happened.
I guess the simple
option is to transfer the domain. But guess what, that'll cost approximately my
clients $US35 all told.
I guess we could
always host their site on the UK space, as it is very cheap to do so.... but I
would be a bit nervous about it. The problem is that once you have registered a
domain name, it can't be re-registered again until the expiry date. If you have
chosen a 10 year registration, you may to have to dig deep - do you know how
much it would cost you to transfer your domain? Might be worthwhile checking up
on.
I ran through a
dummy registration at this site to see how much information the service would
give me in regards to all these extra charges. Very little. Most clients new to
registering domain names would believe they are getting the deal of a lifetime.
The moral of the
story as always is to read the fine print. If you don't understand the fine
print, email the company before proceeding. If you don't hear back from them
quickly, then you don't want to deal with them anyway. I have been very lucky to
use a registrar that answers all my silly questions promptly, professionally and
fully. Good customer service is out there, you just have to search.
Take a good look
around the site of anyone you are doing online business with. Is there a lot of
hype? - could be a danger sign, look for facts, not fluff. Try the "contact" or
"about" pages...if there isn't one, click the back button on your browser as
fast as you can....What is the company history?
The Internet has
been painted by the media to be a "hive of scum and villainy". It is true that
there is a undesirable element amongst us, but friendly people, ethical
companies and great service is out there. Surfers are slowly becoming more savvy
to the "tricks of the trade".
I guess all of us
have been burnt at some stage. To become a netizen it seems there must be a
baptism of fire! It's a shame............
Caveat Emptor...let
the buyer beware. |