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NextPointHost Survey Reveals the Importance of Uptime, Technical Support and Introducing New Services to Web Hosting Customers

October 4, 2013; 02:53 AM

NextPointHost (, a leading global provider of wide range of web hosting services, announced today the findings of its inner 2013 Customer satisfaction survey. The company has achieved an overall satisfaction rate of 94 percent given by their customers across the globe. NextPointHost takes seriously its promise of putting customers first and the results proved that their customer-centric approach is the right way to keep moving ahead.

“Customer satisfaction surveys are important vehicles for companies, as they measure customer satisfaction, and help determine customer loyalty. Today's customers expect more from their hosting providers. That’s why we at NextPointHost always strive to make sure that our customers are completely, not merely, satisfied ”, said Genko Penev, CEO and Founder of NextPointHost.

NextPointHost’s customers were asked to assess different aspects of the company’s performance. Here are some key areas of the survey that the customers responded positively to:

  • Customer Satisfaction:  Along with the overall customer satisfaction of 94 percent, the survey also found an increase in customer loyalty to the company. Most of the respondents didn’t plan to switch to another host in the next 12 month. In the highly competitive web hosting market the customer retention rate is a strong indicator of the level of customer satisfaction.

  • Technical Support: By delivering robust support to the customers, the company is showing its commitment to providing end-to-end solutions that enrich customers’ overall  experience.

  • Service Uptime: NextPointHost guarantees network availability of 99.99%. The uptime of the customers is by far one of their biggest priorities. They pride themselves on having one of the very best networks in the industry and the results of the survey shows that the customers are satisfied with the service

  • Expansion into New Services: NextPointHost uses its customer feedback to innovate new products and services, and for purposes of continuous improvement. Recently the company added a new line of super speed virtual private servers which feature solid state drive storage technology.  The launch of new services and features is part of the company’s mission to constantly introduce innovative products and make sure the customers have the best possible choice when it comes to web hosting.

NextPointHost is currently offering a 20% discount to new web hosting customers looking for Linux or Windows cloud solutions - . Just use the promo code 6FUKN71YYG at checkout.


About Nextpointhost

NextPointHost ( is a pure IaaS provider which also offers a wide array of value for money web hosting services including Linux Shared Hosting, cPanel Hosting, Reseller Hosting, Cloud Hosting, SSD Virtual Private Servers (VPS), Dedicated Servers, SSL certificates, Forex Hosting, Domain name transfers and registrations.

As an IaaS provider, we don’t place restrictions on the software that you run on your servers or the level of access you have. We give all our customers full control to scale, install and customize servers to fit their needs, not ours. Our cloud hosting package helps businesses and individuals get high-powered service at a fraction of the cost.

 NextPointHost is renowned for their commitment towards delivery of highly professional services at very affordable prices, award-winning technical support, and one of the very best networks in the industry. 99.99% uptime is guaranteed. It is privately owned with over 100,000 clients served in more than 80 countries.



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